We’re committed to providing exceptional service and making your tea-shopping experience a breeze!
By Phone:
By Email:
By Mail:
Online Stores PA LLC
1000 Westinghouse Drive, Suite 1 New Stanton, PA 15672
Online:
Order securely on our website using Visa, MasterCard, American Express, or Discover.
By Phone:
Call us toll-free at 1-888-393-5247 (Monday-Friday, 8:00 AM – 5:00 PM EST).
By Mail:
Pay with a check or money order. Download our mail order form and send it to:
Online Stores PA LLC
1000 Westinghouse Drive, Suite 1New Stanton, PA 15672 Remember to include shipping costs when mailing your order.
Standard Orders:
Most orders ship the same business day if placed before 1:00 PM EST.
Perishable Items (Clotted Cream, Chocolate, etc.):
We recommend Next Day Shipping with an Insulated Liner & Cold Pack (extra fee). Perishable items only ship Monday-Thursday to prevent weekend delays. Orders placed on Fridays will ship the following Monday.
We accept purchase orders from corporations, schools, and government institutions with a $100 minimum. Purchase orders do not qualify for free shipping or discounts. Send purchase orders to:
By Mail:
Online Stores PA LLC1000 Westinghouse Drive, Suite 1 New Stanton, PA 15672
By Fax:
866-509-1670
Check Your Order:
Email support@onlinestores.com or call us at 1-888-393-5247.
Customer Service Hours:
Monday-Thursday: 8:00 AM – 5:00 PM EST
Friday: 8:00 AM – 4:00 PM EST
Closed Saturday & Sunday
Once your order is finalized through our online shopping cart or with our customer service department, it cannot be canceled or changed for any reason. We process orders very quickly, and once an order begins the fulfillment process we're unable to modify it. We apologize for any inconvenience, and we hope that our faster processing times work to your advantage.
We collect sales tax for the states of AL, AZ, AR, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MS, MI, MN, MS, NE, NM, NV, NJ, NY, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WA-DC, WV, WI, and WY. We do not collect sales tax for any other states at this time. We are required to notify you of your obligation to pay state sales and/or use tax in other states. This notice is expressly provided in order to comply with applicable state statutes. Pennsylvania does not charge sales tax on clothing. All shipping charges are taxable.
